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Leia mais sobre o artigo Pesquisa de satisfação: Dicas de ouro sobre NPS – Net Promoter Score

Pesquisa de satisfação: Dicas de ouro sobre NPS – Net Promoter Score

  • Post author:Equipe Fintus
  • Post published:08/09/2020
  • Post category:Gestão Financeira

Neste artigo, você vai saber mais sobre o NPS – Net Promoter Score, uma métrica de lealdade do cliente que foi criada por Fred Heichheld, em 2003.  Afinal, a pesquisa…

Continuar lendoPesquisa de satisfação: Dicas de ouro sobre NPS – Net Promoter Score

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